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Our client is a leading research-based biopharmaceutical company. They apply science and their global resources to deliver innovative therapies that extend and significantly improve lives. Every day, colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.
ROLE SUMMARY
The Customer & Commercial Creation Center (C4) are accountable for the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, platforms, services, and experiences, servicing all external customer types at Pfizer.
In addition, the C4 team is accountable for our Marketing Technology (Martech stack) inclusive of Digital Platforms, Digital Channel Enablement, Content Integration, and Marketing/Marketer Tools and for driving Digital Enablement within Pfizer.
The Manager, Patient CRM Engineer plays a key role in delivering the future of advanced patient focused Customer Relationship Management (CRM) solutions leveraging the Force.com platform. The colleague will be responsible for designing reusable patterns, engineering sophisticated solutions, and supporting project delivery across multiple Digital organizations.
ROLE RESPONSIBILITIES
The Manager, Patient CRM Engineer’s responsibilities include but are not limited to:
- Participate in the design and implementation of scalable solutions.
- Design, develop, code, refactor, and enhance Force.com applications.
- Collaboratively work with architects, engineers, and vendors to realize the total product vision as a comprehensive world-class solution.
- Proactively and continuously evaluate and address issues related to performance, stability, scalability, and extensibility of the systems.
- Take on areas of technical ownership within the Force.com platform and be the go-to person for technical guidance, design, code reviews, and problem-solving.
- Document system and application architectures.
- Work with adjacent teams to integrate new services with other platform web services.
- Partner with operations staff to develop testing and monitoring strategies and resolve defects and customer-reported issues.
- Write and maintain test classes to keep Apex Code Coverage, as appropriate.
- Create and follow processes and procedures to ensure maintainable application development, including source code management, automated build processes and appropriate documentation.
BASIC QUALIFICATIONS
- Education: Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines
- Minimum 5 years of relevant experience
- Force.com platform experience (e.g. LWC, Visualforce, Apex, Workflow, etc.)
- Design, develop, code, refactor, and enhance Salesforce applications.
- Participate in the design and implementation of scalable solutions.
- Take on areas of technical ownership within the overall solution and be the go-to person for technical guidance, design, code reviews, and problem-solving.
- Experience with Agile Development & Testing practices
- Excellent written and verbal communication skills
