987- Manager, Desktop Streaming Engineer

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Our client is a leading research-based biopharmaceutical company. They apply science and their global resources to deliver innovative therapies that extend and significantly improve lives. Every day, colleagues work across developed and emerging markets to advance wellness, prevention,  treatments and cures that challenge the most feared diseases of our time.

ROLE SUMMARY

The Enterprise Platforms & Security (EP&S) organization delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer’s enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to go, internally and externally, along with the appropriate access controls. EP&S secures Pfizer’s most important information assets through world class controls and protections and enables Pfizer’s business results by making security an enabler and not a roadblock to achieving business results.

The Manager, Desktop Streaming Engineer role is accountable for assisting with the end-to-end global service design, implementation, and technical solutions development related to Pfizer’s Virtual Client Computing platforms.  This position is responsible for keeping up with the latest trends and advancements within Virtual Client Computing and evaluating those trends/advancements to determine value of implementation within Pfizer.  The person in this role will strive to become an expert with Virtual Client Computing technologies and will be someone of stays on the forefront of virtualization capabilities.  Persons in this role will manage their own time to meet objectives; forecasts and plans resource requirements (people, financial and technology).

To succeed in this role, the ideal candidate will have strong business acumen that can be leveraged to ensure technical decisions which support business outcomes and provide the highest quality service delivery to end users.  This position requires the ability to establish close partnerships with relevant Platform Engineering and Operations colleagues to ensure alignment in all areas of development strategy, process, operational needs, and other areas relevant to excellence in the asset lifecycle of assets in the portfolio.

The ideal candidate will be detail oriented and persistent, with a strong desire to produce quality output. They will be responsible for assisting with the design, development, security, scalability, management and development of continuous integration, release management, code quality and deployment capability for production infrastructure across the platform ecosystem. They will be a champion of innovation, developing resources and processes to adopt innovative thinking and approaches to problem solving. They will take appropriate risks to move quickly, make mistakes and pivot when needed in the pursuit of the desired results. They will leverage industry best practice and experience to provide the best possible end user experience which balances security and productivity.  They will be prepared for the changing and more complex business needs of tomorrow.

ROLE RESPONSIBILITIES 

• Assisting with the lifecycle management of Pfizer’s Virtual Client Computing platforms, including but not limited to architecture, engineering, operational support, roadmaps, plus vendor and stakeholder management.
• Assisting with the management of resources who assist in supporting the Virtual Client Computing Platforms Operations, including but not limited to reviewing the work of others in the department or business line.
• Design and implement solutions to enable automated Virtual Compute provisioning, maintenance, support, and lifecycle management
• Develop and execute continuous improvement plans based upon analysis of operations data and industry trends
• Create and Manage Related Support Content in Pfizer’s Knowledge Management System
• Service Delivery:  Assist in managing 24×7 global services, continually monitor service quality, and respond to outages or performance issues with a sense of urgency.
• Financial Management:  Understand the total cost to deliver services, develop realistic plans to achieve budget reduction targets, and regularly monitor financial performance to plan.
• Vendor Management:  Assist the platform owner during negotiations with 3rd party providers to define support requirements, continually monitor service delivery, and be prepared to rapidly transition to alternate service providers to achieve improved performance and/or cost savings.
• Stakeholder Management:  Engage stakeholders across a global organization, anticipate concerns, and take appropriate actions to achieve service delivery and financial commitments.
• Technical Aptitude:  Rapidly grasp complex technical concepts and anticipate support challenges.
• Virtualization Technology: must possess a working knowledge of the systems, storage, security, and networking in relation to virtualization technologies and cloud-based solutions
• Communication: Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences.  Effectively solicit input and explain difficult concepts as well as influence others to adopt a point of view.

BASIC QUALIFICATIONS 

• B.S. degree in Computer Science, Information Systems, Life Sciences
• 5+ years of experience as an information technology professional in roles such as a software architect and/or developer, systems engineer, computer engineer, engineering lead, technical team lead.
• Experience in an IT environment with progressively increasing responsibility
• High level of energy, ability to manage and gain respect among peers, team, and other stakeholders; be a motivator and thought leader in the organization.
• Ability to work both independently and in a team-oriented, collaborative environment
• Strong organizational and planning skills, written/verbal presentation, and the ability to present complex technical information, in a clear and concise manner to a variety of audiences, in large and small groups.
• Exceptional customer relationship skills, across technical and non-technical relationships, including the ability to discover the true requirements underlying feature requests and recommend alternative technical and business approaches.