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Our client is a leading research-based biopharmaceutical company. They apply science and their global resources to deliver innovative therapies that extend and significantly improve lives. Every day, colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.
ROLE SUMMARY
The Operations Technical Project Manager will be responsible for managing support and operations projects assigned.
This role will ensure close alignment with requirements of the solution delivery teams and will work closely with the DevOps Manager to ensure appropriate feedback loops are in place and exercised frequently to inform engineering, delivery, and operations teams of potential opportunities for improvement.
This role will participate and contribute as a team member, manage vendor partner deliverables, collaborate with other support teams, drive continues improvements, and ensure our solutions are supported with the highest level of customer satisfaction.
ROLE RESPONSIBILITIES
- Act as Release manager for assigned applications with direct responsibility to lead platform upgrades, application maintenance releases and system patching.
- Take leadership role in application automation and other high critical initiatives
- Manage and report on application support activities and operations processes (Incident Management, Problem Management, Change Management etc.) needed to support the functional areas in a global environment.
- Review service performance and participate in definition of Service Level Agreements (SLAs) as needed.
- Manage and report team progress related to the work efforts of responsible areas.
- Oversee high priority incidents, provide guidance and direction to the team, and communicate to affected business users and executive stakeholders. If required, assist the team in troubleshooting and diagnosing issues and engage others to ensure timely resolution.
- Identify continuous improvement opportunities and engage others to define an appropriate approach and deliver results.
- Ensure all application support activities and actions are compliant with SDLC processes and procedures.
- Provide technical SME support for support area, maintenance, and enhancements.
- Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects to long-term support.
- Prepare and deliver operational updates to business stakeholder groups and solution delivery leads
- Ensure smooth transition of application upgrades and new capabilities to production support
- Assist with support contract renewals and manage software licenses.
BASIC QUALIFICATIONS
- Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines
- 5+ years of relevant experience with emphasis on Project Management.
- Excellent written, interpersonal and oral communication skills, communicate and liaise broadly across functions and the global organization.
- Deep knowledge of SDLC processes and compliance related activities.
- Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment.
- Experience with Drupal, AWS, Cloudflare, and Github Actions
- Strong analytical, critical thinking, and troubleshooting skills
- Experience managing vendors and contracted resources in both a staff augmentation and outsourcing model.
- Ambition to learn and utilize emerging technologies while working in a stimulating team environment.
- Project Management / PMP or ITIL certification
