994-Manager, Process Governance 

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Our client is a leading research-based biopharmaceutical company. They apply science and their global resources to deliver innovative therapies that extend and significantly improve lives. Every day, colleagues work across developed and emerging markets to advance wellness, prevention,  treatments and cures that challenge the most feared diseases of our time.

ROLE SUMMARY

Your organizational skills will help us integrate our continuous improvement programs across the organization, both vertically and horizontally. Thanks to your knowledge and skills, it will be ensured that the improvement programs yield results and strengthen the overall business strategies. You will work as a coach and a facilitator for improvement projects as well as maintain performance metrics to measure program success.

As a manager, you will support the program by taking care of project governance, project reviews, communications, trainings, certifications and rewards. You provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements, and providing areas of improvement for products, processes or services. Through your comprehensive knowledge of principles, concepts and theories of this discipline, you will also work towards advancing new concepts and methodologies. You will be able to take a leadership role to facilitate agreements between teams.

It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.

ROLE RESPONSIBILITIES

• Provide governance for EP&S business and continuous improvement processes
• Provide process support to stakeholders including Product/Service leads, operations teams, DevOps and SRE teams
• Manage the vendor supporting process operations
• Manage Audit process and response and maintain a state of continuous Audit readiness
• Manage the Vendor supporting processes and drive operational excellence
• Design and develop KPIs and metrics to measure process efficiency and success
• Design Process Dashboards to identify process gaps and formulate mitigation plans
• Set the strategy and roadmap for process evolution across the Digital organization
• Lead Process transformation in partnership with process leads by identifying and implementing optimization opportunities resulting in efficient and streamlined processes
• Identify and implement process automation opportunities to reduce toil
• Partner with the service management tools group to prioritize improvements, identify funding, and coordinate implementation activities (e.g., requirements, testing, etc.)
• Design and develop process measures and KPIs/metrics to measure process efficiency and success. This includes the design, develop and presentation of Process Dashboards
• Manage process documentation and drive process education and awareness
• Design CMDB data models and integrations, monitor CMDB data quality and remediation and collaborate to implement future integration with uCMDB and Universal Discovery capability

BASIC QUALIFICATIONS

• Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management, or relevant disciplines
• Key knowledge of ITIL Framework will be essential to the success of this role. ITIL Foundation or Practitioner Certification preferred.
• Strong data literacy and analytical ability. Must be able to aggregate data from different sources, derive insights and communicate actionable information.
• Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences
• Experience in Agile ways of working (Scrum or Kanban)
• 5+ years demonstrated ability and experience of Process Management and Improvement in a pharmaceutical or regulated environment with demonstrated capabilities managing processes in global 24×7 environments.
• Strong oral and written communication skills