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Our client is the top gaming company in Greece and among the most recognized ones in its sector worldwide. Their aim is to establish itself as a world-class entertainment and gaming company, having long-term strategic priorities focused on the customers, on the people, on the network, on the products and on the digital-technological capabilities. They are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people.
About the Role…
The Service Delivery Specialist’s role is to capture and translate the business needs to technical specifications, coordinate the internal or external resources for the delivery of the necessary solutions and monitor the performance of the assigned applications or systems enabling their maintenance, upgrade and troubleshooting.
Your day-to-day will include:
- Clarifying and translating the business needs to technical specifications (SoW) and preparing business analysis artefacts, e.g. visualized data flow models, user stories, workflows etc., to ease their understanding and validation from all project stakeholders
- Cooperating with Technology stakeholders for defining the most suitable solutions, project scope and plan according to technology standards
- Proactively recommending new features & improvements, to optimize and expand the use of platforms
- Exploring the reuse/integration/upgrade/optimisation etc. of existing systems and applications for responding efficiently to business needs
- Notifying for any scope/quality risks (not covered functionality, unspecified SLAs etc.) within the project stream/documentation
- Acting as a liaison between Technology, Business and vendors, providing clarifications, technical documentation and insight, enabling communication, resolution of issues and project sign-off
- Reviewing project deliverables in compliance with requirements executing, coordinating and supporting testing cycles (in close collaboration with the QA team) and reporting deviations and risks providing clarifications, insight and technical expertise
- Designing and configuring small-scale improvements, reports and integration points for existing systems or applications
- Executing, assisting or coordinating data migrations and reconciliation across connected systems
- Upholding and promoting best practices & design guidelines for security and compliance
- Documenting and archiving BA artefacts, developing and updating user manuals and documentation and delivering end-user training
- Monitoring the operational efficiency of assigned applications and operating systems identifying potential risks and coordinating their escalation, maintenance and troubleshooting
What you need to succeed:
- BSc in Computer Science or Information Systems or equivalent. MSc is a relevant topic that is desirable
- 4 + years experience in business, functional and technical analysis for large-scale technology projects in complex business environments (e.g. Gaming, Telecom, Banking, Retail)
- Good knowledge of the technical requirements for the assigned business area e.g. betting products (e.g. sports betting, numerics) is desirable
- Hands-on experience in business analysis methodologies and all phases of the software development lifecycle
- Hands-on experience in software development lifecycle within Agile or any other methodology context
- Experience in designing application integrations
- Light script programming, SQL Knowledge, Database management like MS SQL Server, Oracle or other RDBMS
- CBAP/CCBA or PMI-PBA certifications are desired
- Excellent analytical, organizational and time management skills
- Innovative thinking and flexibility/adaptability to changing requirements and priorities
- Very good presentation and communication skills
- Customer and Business focus
- High achiever and results-oriented mentality
- Teamwork and cooperation
What they offer
- Opportunity to work with #dynamic people full of #passion #integrity & #fun
- Modern & award-winning workplace environment
- Competitive compensation package
- Competencies & Career Development Opportunities
- Private health coverage
