Apply for job
View Job
We are the 1st Hub for Developers! Our motto is “From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak with developers (only!) and tech (freak) experts!
Our client is a leading European IT solutions provider headquartered in Belgium, with over 9,000 employees across 10+ countries. The company specializes in end-to-end IT services including infrastructure, cloud, software development, and managed services. Our client officially launched its Athens office in 2024, aiming to grow rapidly into a major delivery hub, supporting international clients across Europe. The Athens team is dynamic, multicultural, and focused on delivering excellence in customer and technical support services.
About the Role
As a. English/French-speaking Service Desk Agent, you will be the first point of contact for English/French-speaking users, providing technical assistance via phone, email, and chat. You’ll be responsible for handling and resolving support tickets, documenting solutions, and escalating complex issues when needed. This role is ideal for individuals who enjoy troubleshooting, helping others, and working in a collaborative IT environment. Prior technical experience is a plus but not mandatory—training and guidance will be provided.
Key Responsibilities
- Handle technical support requests from English/French-speaking end users.
- Record and track issues in a ticketing system.
- Troubleshoot hardware/software issues or escalate as needed.
- Follow up with users to ensure problems are resolved.
- Work closely with team leads and other departments to improve processes.
Requirements
- Fluent English and very good French (both written and spoken).
- Strong communication and problem-solving skills.
- Basic IT literacy (Windows, MS Office, etc.); any prior technical experience is a plus.
- Team spirit and willingness to learn in a fast-paced environment.
- EU work permit and availability to work in shifts if required.
What They Offer
- Competitive salary & benefits package.
- Private health insurance.
- Meal vouchers.
- Hybrid work model (remote flexibility after initial training).
- Annual leave starting at 22 days, with additional seniority days.
- Ongoing training and career development within an international IT group.
- A supportive, inclusive, and multicultural workplace.
Manage Consent
Functional Always active
We use cookies to ensure the proper functionality of our website, enhance your browsing experience, and provide personalized content. Functional cookies are essential for enabling basic features such as page navigation, secure access to areas of the site, and remembering your preferences. Without these cookies, our website cannot perform optimally.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
