Senior UX Researcher

Code.Hub is the first Hub for Developers in Greece, builds together with partners decentralized digital hubs in Gaming for expanding the portfolio of their services globally. Code.Hub has the knowledge and the technical mentorship for all technologies and helps the SW Engineers to expand their skills and opportunity of making a great career path for their future!

Code.Hub believes in the talent of Greece. Code.Hub manages the biggest Software Development projects in the Greek market and numerous already 75% of the IT market in Greece. During 2018 and 2019, Code.Hub was listed in the top 100 most innovative initiatives in Greece. Code.Hub awarded in 2021 & 2020 with Gold Award as the best company in the market regarding our services.

Our Gaming project is for a leading GameTech company in Greece and one of the fastest-growing in Europe & US. Being International with a local approach, the company is currently operating in 6 countries. With people at the core of everything they do, their team of 800+ talented and enthusiastic people fuels their international expansion with their passion, maintaining an “eyes-on-the-customer” approach and a unique One Team spirit. Continuous improvement is what they strive for, from professional development to team-bonding activities, while being efficient and making things happen is what their team’s minds are set on.

You will be joining a fast-growing GameTech project, among the largest and most innovative one’s in the world, active in 19 international markets and counting. Our partner offers a wide range of digital entertainment services to millions of users and is known for continuously investing in cutting-edge technologies. The team is diverse, multinational, and driven by a strong vision for inclusive growth, with operations across three continents and a workforce of over 2,700 professionals.

Role Overview:

The Senior UX Researcher leads complex research initiatives, influencing product strategy and driving innovation. This role is pivotal in advancing user understanding across the organization and delivering actionable insights for strategic decision-making.

Responsibilities:

● Develop and execute comprehensive research plans aligned with business objectives.
● Build and maintain relationships with key stakeholders, ensuring research impact.
● Plan and conduct research using a variety of methods including observation sessions, user interviews, usability tests, and surveys.
● Collaborate with product managers and stakeholders to translate research findings into actionable design items that align with business objectives.
● Synthesize findings into actionable recommendations and present them to stakeholders, advocating for user needs and driving insights into long-term product decisions.
● Advocate for user needs across the organization, promoting a culture of user-centricity.
● Stay up to date with industry trends and best practices, continuously seeking opportunities to improve their research processes and deliverables.
● They could be a bit more inclusive yet specific. E.g. “Utilize advanced analytics tools like
Google Analytics, Hotjar, Fullstory, etc. to enhance research outcomes (they use Fullstory).
● Enhance and maintain efficient processes for managing and utilizing user feedback repositories, ensuring data is accessible and actionable for cross-functional teams.

Qualifications:

● 6+ years of UX research experience, with a strong track record of impactful contributions.
● Expertise in a variety of research methods, including observational studies and data-driven analysis.
● Proficiency in analytics tools and their application in UX research.
● Strong leadership, mentoring, and cross-functional collaboration skills.
● Excellent organization skills, with the ability to manage multiple projects and prioritize tasks effectively.
● Exceptional analytical, presentation, and storytelling abilities to communicate research findings to diverse audiences effectively.
● Proficiency in integrating research insights into product strategy.
● Familiarity with agile workflows (especially Scrum) and experience with project management tools such as Jira.

Let’s talk about us:

• Remote working model.
• A competitive salary.
• Signing Bonus.
• Brand new equipment.
• Exciting & friendly work environment.
• Career & competencies’ development.
• Continuous learning & development experience based on infinity model through Code.Hub’s Code.Learn.
• L&D plan for your career improvement.
• A truly open, inclusive, and competitive-free environment to grow your skills and have fun!
• Internal competitions & rewards.

Let’s talk about Code.Hub-ers:

• You are eligible to free LinkedIn trainings.
• You are eligible to have free pass to all training Code.Learn activities after 6 months from your induction.
• Training & Tech Mentor for your induction.
• Unlimited access to LinkedIn Learning platform (1st semester).
• Sponsoring of a Bachelor and/or Master’s Degree from Athens Tech College.
• Private Health Insurance.
• Performance planning each six months and each two years planning of promotion.
• Free Lunch/Snack every day & Cocktail Fridays @ our offices.
• Referral Bonus.