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Our client is a leading research-based biopharmaceutical company. They apply science and their global resources to deliver innovative therapies that extend and significantly improve lives. Every day, colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.
We are seeking a highly motivated individual to join the Global Digital Operations team (within Pfizer’s Platform DevOps organization) as a Senior Associate, Support Software Engineer.
The Platform DevOps org. is accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external Pfizer customers.
The Support and Operations organization works within an agile culture with a DevOps mindset of Continuous Improvement. It will be critical for the individual in this role to align to both the framework and the culture of the organization and seek to continuously optimize and automate processes within the “Shift-Left” model established by our team.
The Senior Associate, Support Software Engineer will work closely with Customer Application Delivery teams to learn about and contribute to the product roadmaps, implement and coordinate releases of bug fixes, enforce and contribute to platform/development guidelines, and help remove technical delivery roadblocks. The role will collect and provide operational feedback to Global Support (L1/L2), Application & Platform Engineering teams, and Enterprise Architecture to drive continuous improvement initiatives, ensuring our solutions are supported with the highest level of customer satisfaction.
Additionally, the Senior Associate, Support Software Engineer will be responsible for the continuous knowledge transfer processes between the web application development teams and the vendor support teams to ensure success and stability of customer facing applications.
With some oversight this role will: