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Our client is a leading research-based biopharmaceutical company. They apply science and their global resources to deliver innovative therapies that extend and significantly improve lives. Every day, colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.
Role Summary
The C4 team builds and maintains the platforms and capabilities that enable Pfizer Business Units to connect digitally with our external customers and effectively engage/collaborate across teams internally. We build advanced cloud-based technology solutions at a global scale that positively impact Pfizer business performance. Pfizer is accelerating the use of digital technology across our entire commercial business. We are utilizing the Pfizer Franklin platform to create cost competitive and technically advanced solutions to meet our current and future needs. We need highly skilled people that can work independently in a fast-paced environment and deliver on the promise of digital. The Franklin team is responsible for managing up to 9 different products and platforms which makes up Pfizer’s Web Publishing platforms for 95% of Pfizer’s external facing websites.
Solution teams within BPC are driven to ensure that every health system stakeholder is given easy access to the information and tools they need to manage the best possible outcome for patients.
The QA Lead (Snr Mgr) is fundamental to driving established BPC strategic best practices and standards across their aligned product teams. The role will be to work with product or platform team(s) to create and deliver a modern agile quality and test strategy aligned to BPC standards.
Adopt and contribute to the establishment of modern but pragmatic testing practices, quality assurance strategies and software quality standards that lead to the measurable outcomes for code reuse, knowledge sharing, application stability, productivity, supportability, upgradeability and financials across the BPC portfolio of applications.
Work collaboratively across teams to define and promote a culture of Continuous Improvement and DevSecOps best practices around Software Quality. Document and promote concepts and technology solutions supporting, but not limited to, Continuous Delivery, Test Automation, Behavioural Driven Development, Test Driven Development.
Partner with Product teams
- The QA Lead is responsible to partner and lead across Platform QA teams within the BPC team and across other Pfizer teams.
Testing Standards and Strategies
- The QA Lead will support Franklin teams to define testing strategies to ensure Product releases are up to industry and aligned with Pfizer BPC standards.
- The QA Lead will work with product teams to support creation of E2E testing plans (per Sprint, per Release), including testing at different phases and will ensure that teams meet commitments set forth in those plans.
- To maintain Quality, the QA Lead will work with testers to evaluate the deliverables through Sprints to identify areas where improvements can be made. This should be documented centrally and shared with the team.
- The QA Lead will work together with other BPC QA leaders and engineering leads to ensure consistency across BPC and leverage improvements or practices from other teams.
Manage Risks
- The QA Lead will work with their teams to identify risk and create plans to mitigate it. He/She will encourage all QA engineers to do the same.
- The QA Lead will work with teams to ensure risks are documented as part of the testing plan and updated weekly, including contingency plans. This information will have to be shared and reported to main stakeholders.
Improve Processes
- The QA Lead. will have visibility across all aspects of product development and encourage their aligned product/platform QA teams to communicate new ideas to their various squad members, including Developers, Scrum Masters, Product Owners and other stakeholders.
Role Responsibilities:
- Mentor, coach & train our software delivery teams on the importance of Quality Assurance at all levels
- Manage a team of up to 10 automation and manual QAs across the Franklin platforms
- Onboarding new QA team members
- Manage reporting throughout all phases of product development, QA leads report progress, plans, and problems to management and implement the suggested changes in as efficient a way as possible. (Test reports, Defect Management process, RCA, Defect slippage etc.)
- The QA Lead will work with teams to create a strategy (including Test automation) of what teams must be testing at their individual level and what at a for example, Product E2E level. This should include what testing infrastructure should be use in each case.
- Contribute centrally to BPC strategy and right size testing effort to align to industry best practices. (e.g. testing pyramid – shift effort from UI testing to API testing. Leverage Visual Testing (for regression activities, etc). Avoid overengineering and focus on maintainability.
- Having access to all the Retrospective Reports or actions from those retros where team suggest improvements or participate helping them with those improvements.
- Creating a User Story checklist for Definition of Ready to identify dependencies and mitigate the risk of implementing something that is not clear to the team.
- Coach teams to define, understand and adhere to User Story Definition of Done, Sprint Definition of Done, Release Definition of Done. Help drive process adoption across the team.
- Release Management. The QA Lead works with their product QAs to define what quality requirements need to be met before a Release can be made (to Production or even between stages)
- The QA Lead will need to ensure Upper Management are aware of this information and it is recommended to compile an executive report with the main highlights and ensure this reaches to Upper Management. The QA Lead should be available for any requested meeting to give more details on progress, status, KPIs, etc.
Qualifications
- A bachelor’s degree in a computer science or engineering discipline is required.
- Minimum 7 years experience in DevOps and Test Engineering /Software QA with a digital technology company.
- Proven experience in leading a team of testers and defining test strategy across multiple product and platform teams.
- Senior level of Quality Engineer knowledge: functional, regression, risk-based, integration, system, UI, reliability, scalability, load, performance, cross browser/platform testing – strategy and execution with a focus on test automation. The candidate is expected to have a hands-on approach to product testing, with good automation experience (Java, Perl, Python, etc) and in-depth knowledge of test automation tools.
- A proven track record delivering high quality products following Agile (SCRUM, Kanban) development and testing methodologies, with a variety of deployment environments and tools.
- A data driven approach to analysing progress and trends to reduce risk and improve quality.
- The ability to use real data and metrics to inform the development planning process, make and gain support for critical release decisions and to implement changes that support a quality first process.
- Excellent communication, interpersonal and organizational skills.
- Excellent familiarity with automated API testing, data integrity tests, performance tests and automation tools, including Postman.
- Strong knowledge of test automation (Preferably Python, Pytest) and test management suites including TestRail.
