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Our client is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.
From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, they aspire to make digital transactions safer, faster and easier.
Through their solutions and services, they enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.
Responsibilities
- Provide service desk support within a 24/7 operational environment, ensuring timely resolution of user issues and incidents in line with internal policies and procedures across all shifts
- Monitor and respond promptly to IT service desk requests and incidents
- Utilize and maintain helpdesk tracking systems for accurate issue logging and resolution tracking
- Document internal IT procedures and contribute to the knowledge base
- Assist with onboarding of new users, including account setup and workstation preparation
- Install, configure, and test new workstations, software, and peripheral equipment
- Manage PC setup and deployment for new employees using standard hardware and images
- Perform timely hardware and software upgrades as required
- Maintain an updated inventory of all IT equipment, software, and licenses
- Escalate unresolved issues through the appropriate Service Desk channels
- Evaluate and suggest improvements in tools, technologies, and practices related to IT operations
- Ensure compliance with ISO 20000 standards
- ITIL v3 or v4 certification preferred (Training and certification support provided by our client if not already held)
Requirements
- Bachelor in Computer Science, Informatics, Networks
- Knowledge of Windows Operating System, Office 365 suite, Unix or Linux based Operating Systems
- Professional experience on Microsoft Windows servers (relative certification will be considered plus)
- Basic knowledge on Microsoft SQL server or Oracle DBMS
- Configuration/administration skills on Cisco routers/Switches/Wireless
- Problem solving and analytical skills
- Able to work well while facing tight deadlines and technical challenges
- High sense of responsibility
- Excellent verbal and written communication skills (English/Greek)
- Availability to work in shifts as part of a 24/7 operational environment (no hybrid work options available)
Benefits
- Competitive remuneration, including ticket restaurant card
- Group private health & life insurance programme
- Fuel reimbursement or paid public transportation card to support your commute
- Mental health support, including one-on-one sessions
- A buddy to support you during your onboarding
- Personalised development plan and opportunities to participate in internal or external trainings; unlimited access to LinkedIn Learning platform
- Employee referral bonus so you can bring your friends to work
- Marriage and childbirth gifts
- Summer internships for employees’ kids aged 18-25 years old
- ESG and volunteering group activities
- Certified work environment by SHARE Equality Label®
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