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We are the 1st Hub for Developers! Our motto is “From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak with developers (only!) and tech (freak) experts!
Our client is an integrated Contact Center that offers innovative Customer Relationship and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations. They have been providing integrated solutions for nearly 20 years, while in 2014 the company in Romania was established. They are looking for a Client Support Specialist to join their team in Athens, Greece.
Key Responsibilities:
- Handle inbound calls from customers experiencing technical issues with their mobile, internet, or fixed-line services.
- Provide step-by-step support to resolve technical problems using troubleshooting guides.
- Maintain a high level of customer service and professionalism throughout all interactions.
- Escalate complex technical issues to higher-level support when necessary.
Requirements:
- High School Diploma required, Bachelor’s degree is a plus.
- English language skills B2 level required
- Basic knowledge of MS Office applications (Word, Excel, PowerPoint).
- Strong communication skills and customer service orientation.
- For male candidates, military obligations fulfilled is required
- Ability to work in shifts
What They Offer:
- Initial training of approximately 3 weeks, fully paid
- Constant Customer Service training and access to countless e-trainings!
- Mobile phone on a preferential company plan.
- Preferential rates on fixed line, Internet & Cosmote TV services.
- Food vouchers of 200 euros each year and children’s Christmas gifts.
- They offer unlimited access to digital platforms and training programs
- Employment prospects in more complex roles
- You have the opportunity to participate in their sports teams
- Access to their digital coaching platform “The Coach”
