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Based in Athens and having a history of over 60 years in the industry, our client is a multinational consumer products company with an ever-expanding geographical footprint and leading brands. Their business is focused on the categories of Beauty, Skin & Sun Care, Personal Care, Home Care Solutions and Strategic Partnerships, offering in each category high quality brands that are top in consumers’ preferences.

With a strong activity in thirteen countries organized in 8 business units – Greece (including Portugal and selected international markets), Poland, Romania, Bulgaria, West Balkans, Czech Republic & Slovakia, Ukraine, Hungary – they maintain a dynamic international profile, enhancing their expansion footprint through their presence in selected international markets. The parent company of our client has been listed on the Athens Stock Exchange since 1994.

Key Responsibilities

• Works as a Subject Matter Expert for a relevant defined application & functional scope on business projects in line with business strategy.
• Quickly grasps user requirements and solution options.
• Owns enhancements & project tasks translating functional requirements into solution design, build, test (co-ordinating UAT) and deployment.
• Works on agreed projects and changes  within the agreed time limits.
• Provides expert second-line support to IT users in line with agreed SLAs.
• Investigates incidents and identifies and mobilizes resources required to aid resolution, escalates SLA breaches.
• Acts as a Subject Matter Expert in the Change Management process.
• Vendor liaison to support service delivery to agreed SLAs.
• Supports the incident root cause analysis process, Initiates problem management.
• Supports continuous process improvement.
• Ensures compliance with Internal Control processes and procedures.

Required Qualifications

• Educated to degree standard or able to demonstrate appropriate significant and relevant experience in Sales and Distribution systems and processes.
• Knowledge of Commerce and CRM principles in a Consumer Goods environment .
• Certified in Sap (S/4Hana) in SD.
• 2-3 years’ experience in an SAP consulting or implementation environment.
• Effective communication – technical and non-technical.
• Understand enterprise architecture comments.
• Supports innovative thinking.
• Adept at defining & building system solutions from business requirements.
• Creative systems design and rigorous implementation.
• Problem analysis and solving.
• Adept at producing high quality documentation.
• Process orientation – capable of quality process mapping.

Nice-to-Have Skills

• Knowledge of Commerce and CRM principles in a Consumer Goods environment.
• Experience in SAP consulting or implementation environments (S/4HANA SD).
• Familiarity with enterprise architecture concepts.
• Experience in process mapping and continuous process improvement.
• Exposure to vendor management and SLA-driven service delivery.

Upon further discussion with our client.