Trainer Lead NEW

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Job Summary

We are looking for a strategic and technically skilled Training Team Lead to define and execute the knowledge transfer strategy of our client.

In this pivotal role, you will lead the Training Team (managing their Trainer) and oversee all internal and external education initiatives. You will not only define the curriculum for onboarding and client training but also serve as their Document Automation Expert. We need a professional who can architect “Smart” documentation systems—utilizing advanced Microsoft Word capabilities to automate the generation of manuals using structured data (arrays), dynamic image templates, and rigid formatting controls.

Key Responsibilities

• Lead the Training procedures, defining comprehensive training strategies and curriculum to ensure effective knowledge transfer.
• Design and maintain advanced “Smart Templates” (specifically in Microsoft Word) and automation workflows that utilize structured data (arrays) and dynamic image templates to generate consistent, professional documentation efficiently.
• Create, edit, and maintain clear, accurate technical documentation such as user manuals, API guides, and product specifications, translating complex technical concepts into easy-to-understand language for diverse audiences.
• Collaborate with developers, engineers, and product managers to gather technical information, ensure content accuracy, and regularly update documentation to reflect product changes and new features.
• Organize and structure content logically to enhance user experience, ensuring strict consistency in terminology, style, and formatting across all documentation through automated tools and rigorous proofreading.
• Develop and maintain internal knowledge bases and assist in the creation of multimedia content (diagrams, screenshots, videos) to complement written documentation and support the training curriculum.
• Work with UX/UI teams to integrate documentation into products when applicable and ensure the final output meets quality standards.

Qualifications

Technical & Automation Skills

• Minimum of 3 years of relevant experience in Technical Writing, Training Management, or Instructional Design, with a proven track record of leading teams or managing projects.
• Deep expertise in Word Processing Programs and automation (Styles, Content Controls, Field Codes), with the specific ability to design “Smart Templates” that dynamically handle images and populate tables using structured data (arrays/lists).
• Exceptional written and verbal communication skills in English, with a strong ability to translate complex technical concepts into clear, concise language for both technical and non-technical audiences.
• Strategic thinking capabilities to plan and execute long-term training roadmaps, including onboarding flows and certification paths for staff and clients.
• Strong organizational skills and attention to detail, ensuring consistency and high quality across all documentation and training deliverables.
• Familiarity with version control systems (Git) and other documentation tools is highly desirable.
• Collaborative mindset with the ability to work effectively within cross-functional teams (developers, product managers, UX/UI).

Benefits Package

They are committed to investing in the well-being, professional growth, and overall satisfaction of their team members. As part of our client’s benefits package, they offer:

• Hybrid Working: Exploring a hybrid work approach could provide flexibility and improved work-life balance, with the understanding that arrangements will be evaluated and adjusted as needed to align with organizational priorities and team needs.
• Performance Bonus: Receive a performance-based bonus calculated as a percentage of your annual salary, rewarding your contributions and success.
• Private Health Insurance: Comprehensive private health insurance coverage to safeguard your health and peace of mind.
• Learning & Development Budget: Access a dedicated budget for online courses, certifications, and professional development programs to support your continuous learning journey.
• Vouchers & Discounts: Enjoy vouchers for essential goods, services, and recreational activities to enhance your lifestyle.
• Multifaceted Knowledge & Internal Training: Take part in internal training programs designed to provide a holistic understanding of their business and industry. They emphasize cross-functional learning to empower you with diverse skills and knowledge.