Group Head of Information Technology

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Job purpose

Lead and govern Information Technology across our client’s Group, ensuring secure, reliable and efficient IT services and infrastructure, effective ERP/SAP support, and continuous improvement of systems and processes aligned with business needs, regulatory requirements and cybersecurity best practices.

Scope of responsibility

• Group-wide responsibility for IT strategy, operations, infrastructure and cybersecurity.
• Ownership of the ERP/SAP application landscape and related integrations, data and access governance.
• Accountability for IT continuity, disaster recovery readiness and vendor/service management.
• Management of IT budgets, resources and performance across our client’s Group.

Key responsibilities

1. Strategy, governance and planning

• Define and maintain the Group IT strategy, roadmap and architecture in line with business objectives.
• Establish and enforce IT policies, standards and procedures (including access management, change management, asset management and data governance).
• Identify technology risks and opportunities; prepare business cases for investments, upgrades and digital initiatives.

2. IT operations and service delivery

• Plan, organize, control and evaluate day-to-day IT operations (systems, networks, endpoints, telephony, collaboration tools and data services).
• Ensure timely incident, problem and request management, including escalation and root-cause analysis.
• Maintain accurate documentation of systems, configurations, procedures and service catalogs.
• Drive continuous improvement of service quality using KPIs and user feedback.

3. Infrastructure, network and security

• Design, implement and maintain secure and resilient infrastructure and network architecture (on-premises and/or cloud where applicable).
• Ensure data security, integrity and availability, including backups, patching, endpoint protection and network monitoring.
• Lead cybersecurity activities: vulnerability management, threat monitoring, user awareness and response readiness.
• Ensure compliance with GDPR and other applicable regulations/standards; support audits and corrective actions.

4. ERP/SAP and business applications

• Ensure adequate support and evolution of ERP/SAP and related business applications (requirements, configuration, testing and releases).
• Coordinate enhancements, integrations and reporting to meet business and regulatory needs.
• Oversee role-based access, segregation of duties and master data governance for ERP/SAP.

5. Business continuity and disaster recovery

• Maintain and periodically test disaster recovery and contingency plans at Group level.
• Ensure recovery objectives (RTO/RPO) are defined, understood and achievable; implement improvements based on test results.

6. People leadership and capability building

• Lead, coach and develop the IT & ERP teams across the Group; set objectives and conduct performance reviews.
• Provide continuous on-the-job training on technology developments, preventive actions and cyber hygiene (e.g., phishing awareness, secure internet use).
• Promote a safety, compliance and customer-service mindset within the team.

7. Vendor, contract and budget management

• Manage the IT budget, forecasting and cost optimization; ensure value for money and transparency of spend.
• Select, manage and evaluate vendors and service providers; negotiate SLAs and oversee contract performance.
• Coordinate procurement, licensing and lifecycle management of hardware, software and services.

Decision-making authority

• Approve/authorize standard changes and operational actions in line with approved policies and budget.
• Recommend strategic investments, architecture changes and major initiatives for approval by the Group Operations Director/Management.
• Authorize access rights and role assignments according to least-privilege principles and documented approval workflows.
• Stop or roll back changes that introduce unacceptable security or operational risk.

Key performance indicators (examples)

• System and network availability (uptime) and service performance against agreed SLAs.
• Incident response and resolution time; reduction of recurring incidents via problem management.
• Patch/vulnerability remediation timeliness and security audit findings closure rate.
• Backup success rate and periodic restore test success.
• ERP/SAP availability, release quality and user satisfaction.
• Budget adherence and cost optimization outcomes.
• Completion of mandatory cybersecurity/GDPR awareness training.

Qualifications and experience

• University degree in Information Technology, Computer Science, Engineering or a related field (or equivalent experience).
• Minimum 8 years of progressive IT experience, including leadership responsibility.
• Proven experience managing infrastructure, networks, cybersecurity and ERP/business applications (SAP desirable).
• Demonstrated vendor and budget management experience.
• Knowledge of GDPR and information security practices; certifications (e.g., ITIL, ISO 27001, CISSP, SAP) are an advantage.

Core competencies

• Leadership and people development
• Strong analytical and problem-solving skills; ability to prioritize under pressure
• Stakeholder management and clear communication with technical and non-technical audiences
• Risk-based decision making and attention to detail
• Project and change management discipline
• Integrity, confidentiality and professionalism