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Pfizer’s Enabling Functions Hubs integrate internal professional services like Finance, HR, Digital, and Sourcing into a streamlined shared services structure, fostering standardized and scalable operational activities for enhanced enterprise synergies. These hubs continually evolve, adapting delivery models to meet evolving needs. Operating in six strategic locations globally, they provide dynamic environments for colleagues with diverse skills to collaborate effectively.
Within this context, this role falls under the HR Core Services group, responsible for designing and executing global HR processes, excluding recruitment. Reporting to the Senior Manager, GBS HR, Core Services, Regional Process & Optimization, the role involves optimizing regional and local HR processes, considering best practices and market differences, to facilitate quicker and smoother operations, ultimately contributing to Pfizer’s mission of delivering breakthroughs that positively impact patients’ lives.
Responsibilities:
- Design and Optimization: Design and optimize regional and local HR processes, considering best practices, market differences, and local requirements. Collaborate with various markets within the region and shared services with colleagues within GBS HR.
- Technology Integration: Research new technologies and tools to optimize HR processes. Utilize business intelligence (BI) tools and technologies to design and implement automation and projects such as Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA).
- Solution Development: Create new solutions and manage them from conception to production. Convert manual HR processes into automated solutions.
- Data Analysis and Reporting: Perform data analysis and reporting as needed to ensure data accuracy, compliance, and consistency in automated processes.
- Training and Change Management: Provide training as necessary to stakeholders involved in the optimization process. Reinforce a change management mindset.
- Root Cause Analysis: Conduct root cause analysis to identify opportunities for process standardisation and efficiency improvements. Initiate ad-hoc data analysis to provide further recommendations.
Skills Required:
- Degree in a business-related field.
- Minimum 2 years of experience in working on various Information Technology projects.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms.
- Proficiency in Microsoft Office Suite tools (Power automate, Power BI), PM tools (MIRO, JIRA, Kanban boards, etc.), and experience with process automation tools (RPA, RDA).
- Ability to communicate effectively in English with colleagues at all levels of the organization.
- Capability to apply technical tools to HR processes and implement optimizations.
- Proficiency in root cause analysis, data analytics, and resolving process-related issues.
